Frequently Asked Questions

CPN is the place for small businesses. We empower small business owners to succeed on their own terms by helping them stand out, connect with customers and grow their companies. Our solutions include offering small businesses a place within our highly trafficked directory, and tools to showcase, promote and drive lead generation, as well as products to manage critical business needs. We strive to inform and inspire through learning opportunities, proprietary research, and an online community for dialogue and collaboration.

Registration is free and it’s the best way to take advantage of CPN Directory's many features. It allows you to update your profile, view details about other companies, use additional tools to help gain better visibility online for your business, receive informative e-mail newsletters and participate fully in our online community.

You can reset your password by using the ‘Forgot Your Password’ utility.

It’s easy—just locate your company using the search bar and click the ‘Claim This Business?’ button on your profile to update information. You can add everything from your company logo to social media links.

We accept MasterCard, Visa, Discover, and American Express

The search bars allow you to enter the products, services, or businesses, as well as the city, state, or zip code in which you’d like to search for those items. The results will show U.S. based businesses. For results relating to international companies, please click in the left-justified search bar and select Businesses outside the U.S. from the drop down.

You are free to cancel your subscription at any time, but we do not refund for services already provided. If you cancel after your monthly billing cycle has started, you will continue to receive the service you’ve paid for that month, but your subscription will expire at the end of the billing cycle.

There is a receipt ready to print as soon as your purchase is complete, or you can access, view and print from the ‘Purchase History’ tab of your member profile at any time.

Your transaction may have failed due to one of the following reasons:

    Invalid address info: The address supplied does not match the billing address your credit card issuer has on file.
    Invalid credit card/expiration info: The credit card account number or the credit card expiration date was entered incorrectly. Check the numbers again and re-enter.
    Invalid card validation number (CVN): The CVN from the back of the card may be incorrect.
    Insufficient funds available: Your request for payment exceeds your credit limit.

We don’t want to lose you—is there anything we could do to change your mind? Let us know. We’ll do our best to make it right. If not, while we’ll be sad to see you go, you can cancel your subscription online, by emailing us at help@cpnet-works.com or calling us at 701-739-5730. You won’t be charged next month, however, you’ll be responsible for any charges incurred prior to cancellation.

Sign into your CPN Directory account and click on ‘Email Preferences’ on the left side of your member profile and make any necessary changes. Make sure to click the ‘Save My Changes’ button at the bottom of the page to update.

Your name, photo and companies you’ve claimed can be seen by the public. However, you can set your preferences so search engines do not index this page, and only users on CPN's Directory site would be able to access this page.

If someone submits a recommendation for your company, show it off! Sign into your CPN Directory account to feature the review by moving it to the top of the list by clicking the ‘Feature’ link next to the recommendation.

Companies can choose to display, hide or feature recommendations. If they choose not to display your recommendation, it will still be archived on your member profile, so you can keep track of businesses you’ve reviewed.

It’s the place you land when you sign into your CPN account. From there you can navigate to your business dashboard to manage companies you’ve claimed or added, track recommendations you’ve written, update account settings, change email preferences and view subscriptions and purchase/payment information.

Yes! Adding your company to CP NETworks Directory is easy and free, and we have tools and coaches ready to help you promote and grow your business. Get started now.

You can update your profile to reflect what you want the world to know. After locating your company, click the ‘Own This Business?’ button on your company’s profile. It walks you through how to clean it up in no time flat.

Not a problem. Just email us the URL of the page you’d like removed along with a brief explanation.

Click the “Claim this Business?” to claim the profile. You’ll be able to replace the incorrect information, and update the profile to include your own words, pictures, videos and more. Go on, give it a shot—and if you still have questions, shoot us an email and we’ll help you out.

We remove profiles within 48 hours of the request, but search engines take longer to update. What you see in the search results is cached information, but if you click on the link you should see that your profile has been removed.

It depends. If the information showing is basic (company name, address and phone number) and it has a ‘Claim this Business?’ button, the information comes from a collection of public records, such as company financials, trade records, business registrations and government registries. Otherwise, a company representative has made changes, and these profiles generally offer more detailed company information.

CPN company profiles are pages filled with company information (such as business name, address and phone number) provided by public information sources or company representatives who have added detailed information about who they are and what they do. Since not all pages are claimed by the owner, some profiles are more robust than others.

Email us if you haven’t found an answer to your question. Please allow us 24 – 48 hours to get back to you as we give every inquiry personal attention.